In this section, you can take a look at the most frequently asked questions we receive along with their answers.
General Questions
How can I track my order?
Once your order is processed, we will send you its tracking number by email. You can use that number to track your order on the carrier's tracking page.
Can I modify my order once it's placed?
In our commitment to provide you with the best shopping experience, we process your orders quickly so you can enjoy them without unnecessary delays. We know that sometimes you may need to make changes or cancellations, so we recommend contacting our customer service team as soon as possible.
We cannot guarantee that changes will be accepted, but we will do our best to assist you with your request. We are here to make you feel valued and satisfied with every purchase!
Do you have a physical store?
We currently do not have a physical store. However, we do have a small reception at our oil mill in Navas de San Juan if you wish to pick up the products. Please note that we also offer home delivery service.
Where do the oils come from?
All our oils are produced at our private oil mill in Navas de San Juan, Jaén.
What olive variety do you use?
All our oils are monovarietal picual. This means they only contain that variety.
Filtered or unfiltered oil?
The oils we offer are all filtered.
Filtering an oil only improves the product, as moisture and/or impurities that the oil may have retained from its origin and production are eliminated through the filter. By filtering it, we ensure that it reaches your homes in the best conditions for long-lasting quality.
Do you have any certifications?
We currently hold the following certifications:
- Integrated Production.
- Protected Geographical Indication (IGP Jaén).
- Gusto del Sur.
What is your return policy?
Returns will not be accepted if the product is not in its original packaging and in perfect condition, except in cases of defective merchandise.
In case of a product return (unless it is defective), both delivery and return shipping costs are borne by the buyer, as well as all bank charges generated for any reason; generated expenses will not be refunded under any circumstances.
For more information, please refer to our refund policy.
Where can I see the best before date?
The best before date, batch, and campaign are located on the neck of the bottle.
Production and Product
What products do you have?
We currently have one Gourmet product in 500ml format: Early Harvest EVOO.
In our 5L jug format, we have an EVOO.
All are of the picual variety.
What olive variety do you use?
All our oils are monovarietal picual. This means they only contain that variety.
What is Early Harvest EVOO?
Early Harvest EVOO is obtained by harvesting immature (green) olives. Its flavor is intense, and its green color is very pronounced. It is an ideal option for lovers of intense flavors.
Product availability and out-of-stock products
Ad-Morum is a brand with a limited production of oil. Our gourmet selection has a small number of bottled oils and is not produced again until the next campaign due to its special harvesting process. Please do not hesitate to contact our customer service team for more information on the next production.
Search for products
Do you know exactly what you want? Or maybe you're just browsing options? With our search engine, you can enter the word "oil" for example, and you'll be able to take a look at our products and/or blogs related to your search.
Product information
Once you have found the perfect product for you, you just need to go to the product description to see its information. There you will find the nutritional table and oil information.
Expiration date vs. best before date
Oil is a product that does not have an expiration date but a best before date. Through the best before date, we indicate that it will be in perfect condition for consumption (provided storage instructions are followed) until the indicated date. After that date, the product can still be consumed by the customer as long as the customer ensures that it does not have an undesirable odor.
The colour of my oil is different, does that mean it's another oil or it's bad?
The change in oil colour occurs naturally over the months. This change in the oil's pigmentation does not imply that the product is unsuitable for consumption. How the oil is stored at home will accelerate or delay this change, but it is something that will happen. EVOOs do not contain any colorants; all changes are due to the natural properties of the olive.
Shipping and Order History
Order tracking
Access your user profile on AD-MORUM for updated information about your order or track it using the email we sent you with the tracking number.
Shipping conditions
The order will begin to be processed once we receive payment. If the order is placed before 12:00 PM on a working day, it will be shipped on the same day. Transit usually takes 24/72 hours on working days.
When will I receive my order?
At Ad-Morum, we do our best to dispatch orders on the same working day they are received if they come in before 12:00 PM.
Normal transit usually takes 1 to 4 working days, but the final delivery is beyond our control as the shipping company is responsible for this part.
If your order has been delayed by more than 5 working days since you placed it, please contact us via chat or email at pedidos@admorum.es for assistance.
Where are you located?
Our oil mill is located in Navas de San Juan, Jaén. Orders can be shipped directly from our oil mill or from our logistics center in Seville.
Shipping costs
Product shipping costs will be displayed in the shopping cart. Once you proceed to payment and select your postal code and province, you will see the cost. We do ship to the Balearic Islands.
We currently do not ship to the Canary Islands, Ceuta, and/or Melilla. We will inform you if the situation changes.
Account Registration, Login, and Password
Login and/or registration
By clicking on the user icon, you can log in and register. The next step will be to enter your email address to which we will send you an access code. Enter that code on the page, and you're done! Each time you access your account, you will follow the same process. Don't worry about your order history, as it will appear as soon as you log in.
Reset your password
Ad-Morum has a different login process: to log in and/or register, all you need to do is enter your email address, and we will send you a code to enter on the page. Once the code is entered, you will be logged in and can view your orders as well as make user modifications.
Change User
From your profile, you can modify your name as well as your shipping address. You can add more addresses if you wish or delete those you are not using.
Payments
What payment methods do you accept?
We use Shopify Payments technology to accept the vast majority of payment methods (card, Google Pay, Apple Pay...).
These will be processed once you complete the order and payment will always be made before delivery.
We do not accept cash on delivery payments.
Do you offer installment payments?
We currently do not offer installment payments.
Do you accept bank transfers?
We accept bank transfers once you place the order. Upon confirming the order on the website, we will provide you with the details for the transfer and our account on the same screen. Once you make the payment, we will proceed with shipping the product.
If we do not receive payment within 5 days, the order will be canceled.
